Summary: Every wellness journey has its own pace. If now isn't the right time to build your business, you can shift to a Customer account and keep enjoying the products you love — on your terms.
? As a Customer, you'll maintain full access to purchase Xyngular products — without commission eligibility or team-building responsibilities.
Before You Downgrade
If a Partner remains inactive — meaning no personal orders or new enrollments — for three consecutive months, their downline will automatically compress to the next active, qualified Partner. Downgrading to Customer may help you maintain the flexibility you need during this time.
How to Request a Downgrade
Step 1 — Contact Member Service
Reach out by phone, email, or chat and let us know you'd like to downgrade your account.
Step 2 — Confirm your decision in writing
We'll send an email to the address on file outlining what changes will take effect, including:
- No commission earnings
- No enrolling or building a team
- Agreement not to recruit Xyngular Partners or Customers into competing opportunities for 12 months
Simply reply to confirm you understand and wish to continue.
Step 3 — Account review
Once your written confirmation is received:
- No downline — your downgrade can be finalized promptly
- Have a downline — your request will be reviewed by our Compliance team
Step 4 — Final confirmation
You'll receive an email as soon as your account status has been updated.
Wherever you are on your path, we're grateful to be part of your journey. And whenever you're ready to grow again — we'll be right here.
? Need a hand? Our Member Service team is happy to help — reach us Monday through Friday, 7am to 7pm MT.
- US: (801) 756-8808
- CAN: (587) 880-8255
- Email: member.service@xyngular.com