Summary: Your satisfaction is everything to us. If something isn't working for you, we make it straightforward to return — no stress, no guessing. Here's what you need to know.
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? You can review the full Xyngular Return Policy at any time. Questions? Our Member Service team is here to help.
Return FAQs
Do I need to return everything from my first order to receive a full refund?
Returning everything? You'll get a full refund. Only returning some items? Send back what you don't want and we'll refund those products. Just make sure all packaging and containers — full, empty, or used — are included to receive credit for each item.
⚠️ The 100% satisfaction guarantee applies to your inception (first) order only and does not apply once a second product order has been placed. From day 46 to 365, a 90% refund less handling fees applies on unopened, unaltered, resalable, and restockable products if postmarked within 12 months of the order date.
Can I get a refund on my Partner fee?
Yes — Partners have 3 business days from their inception order date to request a refund of their Partner fee. Once refunded, the account will be cancelled.
⚠️ Montana Partners have 15 calendar days and Canada Partners have 10 calendar days to receive a full refund of the Partner fee.
Can I combine multiple returns in one box?
Yes — just list all RMA (Return Merchandise Authorization) numbers clearly on the outside of the package. Inside, group each return separately with the corresponding order number and RMA written on each individual bag or package to keep everything organized.
Do I need to use a specific shipping carrier?
No — ship back through any carrier you prefer. Just confirm the correct warehouse address before sending and hold onto your receipt and tracking number until your refund is processed. Return shipping costs are your responsibility.
Can I use a different box if I threw away the original?
Absolutely — any box works. Just make sure your RMA number is written clearly on the outside and you're good to go.
When will I receive my refund?
Once the warehouse receives your return, refunds are generally processed within 7 business days. From there, your refund is submitted to your original form of payment — allow additional time for your financial institution to process it on their end.
? Allow up to 30 days before reaching out to Member Service about your refund status. Delays are usually caused by inaccurate or missing information — double-check your RMA details before shipping.
How can I track my refund?
Keep your tracking number when you drop off your return. Once it's delivered to the warehouse, the refund process begins. Allow up to 7 business days for processing, then additional time depending on your financial institution before it appears in your account.
Do I need to pay for return shipping?
Yes — all return shipping costs are the responsibility of the Customer or Partner.
Will my refund go back to my original payment method?
Yes — your refund goes back to the original form of payment. If that payment method is unable to accept the refund, we'll issue it to the bank or credit card account associated with the original card.
Do I need to include my original order number on the box along with the RMA number?
No — your RMA number alone is all the warehouse needs to locate your account and process your return. You'll receive your RMA number by email when it's set up through Member Service.
If I opened my Global Blend or Genesis juice, do I need to send back the remaining liquid?
No — please drain the bottle before shipping. Just make sure the empty bottle is included in your return so you still receive credit for it.
What if I used all the product or transferred it to a different container and disposed of the original packaging?
Per the return policy, the original container must be returned — whether empty or full — to receive credit. Have questions about your specific situation? Reach out to Member Service and we'll help figure out the best path forward.
? Need a hand? Our Member Service team is happy to help — reach us Monday through Friday, 7am to 7pm MT.
- US: (801) 756-8808
- CAN: (587) 880-8255