Summary: Not the right fit? No stress. Here's how to get your return started — step by step.
? Not sure if your situation qualifies? Review the full Xyngular Return Policy before getting started. Our Member Service team is happy to help if you have questions.
How to Start a Return
Step 1 — Contact Member Service
Reach out to our Member Service team by phone, chat, or email to get the process started.
Step 2 — Share the details
Let us know the reason for your return and whether you're returning select products or your full order. From there, your agent will create a Return Merchandise Authorization (RMA) number — this is what our warehouse uses to process your return and link it to your account.
Step 3 — Watch for your follow-up email
Your agent will walk you through everything on the call, chat, or email — and follow up with a confirmation email that includes:
- Your original order number
- Your RMA number
- The return address
- The postmark deadline to qualify for your refund
Step 4 — Package and label your return
Pack up your product(s) and write both your original order number and RMA number clearly on the outside of the box so the warehouse can identify it as a return right away.
Step 5 — Ship it back
Drop your package off at any local post office or shipping center and choose the shipping rate that works for you.
⚠️ Return shipping costs are your responsibility. We recommend keeping your tracking number and receipt until your refund is confirmed — just in case.
What Happens Next
Once the warehouse receives your return, allow 3–5 business days for processing. Your refund will then be issued to your original form of payment. Depending on your financial institution, it may take an additional 3–5 business days to appear in your account.
? If the original form of payment is unable to accept the refund, we'll issue it to the bank or credit card account associated with the original card.
Contact Member Service
Have questions or need help with your return? We're here for you — reach us Monday through Friday, 7am to 7pm MT.
- US: (801) 756-8808
- CAN: (587) 880-8255
- Mexico: 52 800 733 4103
- Netherlands: 0800 0227524
- Belgium: 0800 77 878
- Email: member.service@xyngular.com