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Return Process

There are many reasons a person may wish to return the product(s) they have purchased. Xyngular works hard to understand those situations, and we have implemented a return policy to attempt to cover as many instances as possible. To see if your situation qualifies for a refund, please visit this link and review Xyngular’s return policy.

 

If you qualify for a return, please follow these steps to get it started:


Step 1: Please reach out to our Member Service department via phone, chat, or email. You can find their contact information here


Step 2: For our records, we need to know the reason for the return and if you intend to return select products or the whole order. 

Our agents will create a return merchandise authorization number (RMA). The RMA number is needed for our warehouse to process the order as a return and associate the products with the correct account.

Step 3: The Member Service agent working with you on the return will provide return instructions on the phone, chat, or email interaction, as well as sending a follow-up email with the needed return details.


The follow-up email will have your original order number, your RMA number, the return address you will be sending your package to, and the date the package needs to be postmarked by to qualify for the return. The email will look something like this:



Step 4: Package your product(s) and write the original order number and the RMA number on the outside of the box. That way, it is clearly visible to our warehouse as a return. 


Step 5- Take the package to your local post office or packaging center and ship it back to us with the desired shipping rate of your choice. 

Per Xyngular’s return policy, we do not cover the shipping of return product(s) back to us, so you will need to pay to send the products back. 

We recommend holding on to any tracking information and receipts for the returned product(s) in case of any problems or errors by the shipping company. 

 

Additional Information

Once our warehouse receives the returned package, it can take 3-5 business days to process the return. Our financial department will then issue the refund to the original form* of payment used for the product(s). It can take an added 3-5 business days for your financial institution to processes the refund and put the money back into your account or on your card. 


*If the original form of payment is unable to accept the return, we will try to issue the return to the bank or credit card account associated with the original card. 


If you have questions or need more information on your return, please contact our Member Service department. You can find their contact information here

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