Summary: Exchanging a product is easier than you think. Here's what qualifies, what to expect, and how to get it done.
? Exchanges are available for individual products that are unopened, unaltered, resalable, and restockable within 30 days of the order date. You can also review the full Xyngular Return & Exchange Policy at any time.
Exchange FAQs
My order arrived damaged or I received the wrong products — what do I do? Contact Member Service within 30 days of your order date and we'll arrange a replacement or exchange for products of equal or lesser value. If an exchange isn't feasible, Xyngular reserves the right to issue a refund for the damaged or incorrectly shipped product(s).
Can I exchange products from a kit or product pack for a different flavor? Unfortunately, products in kits and product packs are already set at a discounted rate — exchanges are not available for these items, even for a different flavor. However, unopened, unaltered, resalable, and restockable products from a kit or product pack can be returned for a 90% refund.
Can I exchange individual products from a regular or subscription order? Yes — individual products from a regular order or subscription that are not part of a kit or product pack are eligible for an exchange, as long as the replacement product is of equal or lesser value.
How do I set up an exchange?
- Contact Member Service to obtain an Exchange Authorization Number (EAN) before returning any products
- Member Service will provide the correct return procedure and address — all return shipping costs are your responsibility
- Confirm your shipping address for the replacement product at the time of your exchange request
- Pack your products and include your EAN inside the return shipment — this is required for the exchange to be processed
- Ship your return following the instructions provided by Member Service
⚠️ Prior authorization from Xyngular is required before initiating any exchange. Do not return products without first obtaining your EAN.
? Handling fee details:
- Replacement product of equal value — a $6.95 handling fee will be charged to your original form of payment
- Replacement product of lesser value — the difference will be credited to your original form of payment minus a $6.95 handling fee
Can I exchange one product for a completely different product? Yes — as long as the replacement product is of equal or lesser value and not part of a kit or system. If the product you want costs more than the one being exchanged, a return may be a better option.
? Review the full Xyngular Return & Exchange Policy for more details.
What is the timeframe for an exchange? Exchange requests must be submitted within 30 days of the order date and apply only to products that are unopened, unaltered, resalable, and restockable.
If I can't exchange my products, what are my options? Any order placed after the initial purchase is eligible for a 90% refund on unopened, unaltered, resalable, and restockable products returned within 12 months of the order date.
? For full refund details and eligibility, refer to the Returns FAQs article.
What is the Xyngular refund policy? Xyngular offers a 100% satisfaction guarantee on your first order for the first 45 days.
? For full refund details including subscription orders, Canada-specific terms, and international returns, refer to the Returns FAQs article.
What about international returns? International returns may require a different procedure than standard returns. Contact Member Service directly for details and instructions specific to your location.
? Need a hand? Our Member Service team is happy to help — reach us Monday through Friday, 7am to 7pm MT.
- US: (801) 756-8808
- CAN: (587) 880-8255
- Mexico: (52 800 733 4103)
- Netherlands: 0800 0227524
- Belgium: 0800 77 878
- Email: member.service@xyngular.com