New Support Ticket Check Ticket Status
Welcome
Login  Sign up

FAQs about Returns

Xyngular has a return policy that encompasses many different situations. You can review the return policy here. If you have any other questions, you can reach out to our Member Service department. You can find their contact information here

 

Q. Do I need to return everything from my first order to receive a full refund? 

A. All products must be returned for a full refund. For a partial refund, only return the products you don't want. Remember, when making a return, the packaging/containers (full, empty, or used) must be returned to receive credit for the item(s).

 

Q. Can I get a refund on my Member/Distributor fee? 

A. A Member or Distributor has 3 business days* from their inception order (first-order) date to request a refund for their Member or Distributor fee. Once that is refunded, their account will be canceled. 

 

*MONTANA MEMBERS/DISTRIBUTORS have 15 calendar days to receive a full refund of the Member/Distributor fee. 

*CANADA MEMBERS/DISTRIBUTORS have 10 calendar days to receive a full refund on the Member/Distributor fee. 

 

Q.  Can I combine multiple returns/RMA's in one box?

A. Yes, you may do so, but to eliminate confusion, please list all the RMA (Return Merchandise Authorization) numbers on the outside of the package. It would also be helpful to separate them within the package from the other returns by grouping them per return and writing the corresponding order number and RMA on the individual bags/packages inside the box. 

 

Q. Do I need to send back my return with a specific carrier?

A. No, it can be sent back through the carrier of your choice. Just verify that it is going to the correct warehouse before sending it, and remember, you are responsible for all return shipping costs. We do recommend holding on to the receipt and the tracking information in case it is needed. 

 

Q. If I threw away the original box, can I send my products back in a different one?

A. Yes, you may use any package for your return. Just make sure the RMA number is written clearly on the outside of the box. 

 

Q. When will I receive my refund? 

A.  Once our warehouse receives the returned package, it can take 3-5 business days to process the return. Our financial department will then issue the refund to the original form* of payment used for the product(s). It can take an added 3-5 business days for your financial institution to processes the refund and put the money back into your account or on your card. 

*If the original form of payment is unable to accept the return, we will try to issue the return to the bank or credit card account associated with the original card.

 

Q. How can I track my refund?

A. When you take your package to the carrier, please remember to keep the tracking number to see when it arrives at the warehouse. Once it is delivered, then we start the refund process on our end. It can take 3-5 business days to process the refund and send it over to your bank. Then, depending on your bank, it could take another 3-5 business days to see that refund back on your card or in your account.

 

Q. Do I need to pay for shipping?

A. All return shipping costs must be paid for by the Member or Distributor. 

 

Q. Will my refund go back to the original card I paid with? 

A. The refund will be submitted to the original form of payment. If the original form of payment is unable to accept the return, we will try to issue the return to the bank or credit card account associated with the original card.  

 

Q. Do I need to add the original order number on the box with the RMA number?

A. No, we can complete the refund with only the RMA number on the box. But if you wish to add the original order number on the box, you can. That will help the warehouse access your account easier. The original order number and the RMA number will be sent to you over email when the RMA is set up. 

 

Q.  If I have opened the Global Blend or the Genesis juice, do I need to send back the remaining liquid to get credit for the return?

A. No, please drain the Global Blend or Genesis Bottle, so you are not shipping any liquid back to us. However, remember to add the empty bottle to the box, so you still get credit for the return.

 

Q. If I have used all the product or transferred the product to a different container and disposed of the original packaging, can I still get a refund?

A. Per the return policy, you would need to return the original container for the product, whether empty or filled. For more information or to ask questions, please contact our Member Service department. You can find their contact information here

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.