Once your order has shipped, you will receive an email with the tracking number that will look like this.
You can click on the tracking number, and that will take you to a page in your Xyngular Back Office that will give you more information, like the estimated delivery date and tracking details. You can also see what carrier the package will be shipped through based on the icon next to the tracking number.
If the link is not working, you can copy and paste the tracking number into Google, and it will tell you which carrier the package is going through. Next, click on the Track package button.
From here, you can push on the "View details on" and it will take you directly to the website of the carrier.
If you can’t find the email, don’t worry — you can also view your tracking details in your Xyngular Back Office account. Just follow these steps to locate your orders and tracking numbers.
Step 1: Login to your Xyngular Back Office (XBO) account.
Step 2: From the menu bar in the top left-hand corner, select Order History
On this page, you will see all the information about your orders: Order Number, Total, PV, Date, Order Status, Shipped Date, Tracking Links.
Step 3: Find the order that you would like to track and click on the tracking number associated with that order.
This will bring up a page that shows the tracking and estimated time frame for the delivery of that order.
You can also find your invoice and order information by going back to the Order History page and clicking on the Invoice number instead of the tracking number.
This pulls up the products from the order, the total Personal Volume (PV), the total price of the items (plus tax and shipping), and the last 4 numbers of the card used (blurred for security purposes).
Please reach out to our Member Service department if you have any other questions.
Member Service
Call: 801.756.8808
Canada: 587.880.8255
Netherlands: 0800 0227524
Belgium: 0800 77 878
E-Mail: member.service@xyngular.com
Hours of Operation: 7 AM - 7 PM (MDT) / Available Monday thru Friday