NFR Product FAQS

Summary: Living outside an official Xyngular market? You may still be able to get the products you love shipped directly to you through our Not For Resale (NFR) program.

NFR FAQs

What does NFR mean?

NFR stands for Not For Resale. Xyngular offers to sell and ship products on an NFR basis to countries where Xyngular is not officially registered, as long as it is permitted and legal to ship non-registered products into those countries for personal use only. Contact Member Service to find out if NFR products are available in your market.

Why are some products categorized as NFR? 

Every product must be approved by the local government before it can be officially sold in a given market. If a product hasn't received that approval, Partners may still purchase it on an NFR basis and have it shipped from the United States.

How do I order NFR products? 

You can order NFR products by calling, emailing, or chatting with our Member Service team — we're happy to help. You can also order online by following these steps:

1. Go to shop.xyngular.com
2. From the drop-down menu, change the market type to Global NFR and click Save Changes
3. Once updated, you'll be able to browse and order NFR products

How will NFR products be shipped? 

NFR products ship from the US and must pass through customs — so shipping may take longer than usual. Plan accordingly.

Will I be charged in US dollars? 

Yes. NFR products are charged in US dollars and conversion rates will apply. An additional customs fee is included in the product cost.

Is there a limit on how many NFR products I can purchase? 

Yes. NFR products are for personal use only and cannot be resold. Purchases should not exceed what a family of four would consume in 30 days.

Can I exchange NFR products? 

NFR products are not available for exchange.

Contact Member Service

Have more questions or ready to place an NFR order? We're here to help.