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SUBSCRIPTION FAQS

Q. When can I have a Subscription run?

A. A Subscription can run any day between the 1st and 25th of every month.  

 

Q. What is the benefit of having a Subscription?

A. Simplify- Get Xyngular products delivered right to your door- so you can focus on your goals. 

 

You are in control- With a Subscription, you can customize everything from the delivery date to the order total- and it is free to change, pause or cancel anytime. 

 

Earn Free Products- Earn Xyngular Reward points on every order to redeem for FREE products. 

 

Q. Can I pause my Subscription, and how would I do that?

A. Yes, you can pause your Subscription for 1-3 months. Watch the video below and follow the steps to see how to pause your Subscription through your XBO account. Feel free to also call our Member Service department here and our agents can help you pause your Subscription. 



Step 1: Sign in to your Xyngular Back Office (XBO) here.

Step 2: Click on “My Account” and then click on “Manage Subscription.”

Step 3: Click on the “CHANGE” option, which is located to the left of your order number.

Step 4: This will take you to your “Manage Subscription” pageClick the "Edit" button next to "Next Processing Date- XX/XX/XXXX." 

Step 5: A calendar will pop up and there you can change the day or month (within 3 months) you would like your subscription order to process. 

Step 6: When you are done, click "Submit." 

Step 7: This will automatically apply the changes and take you back to the main Manage Subscription page. There you will see a banner at the top of the page that indicates the changes have been saved. 


 

**The Subscription can be set to process any time between the 1st and 25th of each month.**

 

Q. How do I change the products on my Subscription?

A. Making adjustments to the products in your Xyngular Subscription is easy. Check out the step-by-step video and instructions here or call our Member Service department here


Step 1: Sign-in to Xyngular Back Office here.

Step 2: Click on "My Account" and then click on "Manage Subscription."

Step 3: Click on the "CHANGE" option, which is located to the left of your order number. 

Step 4: This will take you to your "Manage Subscription" page. Click "Edit Subscription" at the bottom of the page.

Step 5: Here you will see a complete list of everything on your order, you can also change the "Quantity" of the products or press the "x" to take products off. 

**When changing products in your Subscription, we would advise adding all of the products you want first, then go through and remove any products you do not want. If you empty the cart and try to add products, the system will not save the changes and will revert to the previously saved subscription template.**

Step 6: To add more products click "Continue Shopping for a Subscription."
Step 7: To add products, click the shopping cart on the product that you want and click "Add to Cart." Once you have added all the products you want, click on the cart icon at the top of the page. 

Step 8: Verify the products and quantities are correct and click the "Apply Changes" button. 

Step 9: This will automatically apply the changes and take you back to the main Manage Subscription page. There you will see a banner at the top of the page that indicates the changes have been saved.


Q. Can I have multiple Subscriptions run in the same month?

A. Yes, you do have the option to set up multiple Subscriptions that can run in the same month.  

 

Q. Will I earn rewards points on multiple Subscription orders in the same month?

A. If you do have multiple Subscriptions set up to run in the same month, you will only receive rewards points for one Subscription, and it will be the one that has a higher total dollar value. 

 

Q. Will I get a reminder before my Subscription runs?

A. Yes! You will receive an email five (5) days before your Subscription runs that will have all the details of your order, the products on the Subscription, when it is running, and the order total. If you need to make any changes to your Subscription, this is a great time to do that! 

 

Q. I have a $127 product credit from purchasing the Ultimate System (only available in Canada). How do I know it will be applied to my Subscription order?

A. If you have a $127 product credit from the Ultimate System on your account and your Subscription meets all the qualifications to use the product credit, it will be automatically applied to your Subscription on the day that it is processed. To see if your Subscription qualifies to use the product credit, head over to our $127 Product Credit article here

 

Q. Will the annual membership renewal fee automatically be added to my Subscription?

A. Yes, if you have an active Subscription with us, your annual renewal fee will be automatically added to your Subscription on the month of your renewal. 

 

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