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Resetting your XBO Password or Username

We have all had times when we forget our username or password for a website. It can be a frustrating situation! Follow these simple steps to see how to get back into your Xyngular Back Office (XBO) if you have forgotten your password or username.  


Forgotten Password steps:


Step 1: Go to the XBO login page here and click on the “Forgot Password” button.


 

 

 

Step 2: Enter in the Username and Email on your account, then select “Email Password” and an email with a link to reset your password will be sent to your Inbox.


Step 3: You will get an email titled “Forgot Password” from member.service@xyngular.com, select the blue link located inside to reset your password.


Step 4: After clicking the link, reset your password and make sure it is at least 8 characters in length. Confirm the password, then click “Continue.”  You may or may not see this red box appear, don’t worry if it shows up.


Step 5: Go back to the XBO login page here and log into your account!

 

Forgotten Username steps: 


Step 1: Go to the XBO login page here and click on the “Forgot Username” option.


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Step 2: Enter in the Email Address you used to sign up, then select “Email Username” and an email with a “Recover Username” link will be sent to your Inbox.


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Step 3: You will get an email titled “Forgot Your Username?” from member.service@xyngular.com, select the blue link located inside to recover your username.


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Step 4: After clicking the link, you will be taken to a page where your username will be displayed in a green bar.


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Step 5: Go back to the XBO login page here and log into your account!

If you have any issues with resetting your username or password, please reach out to our Member Service department here and one of our agents can assist you. 

 

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